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POLICIES
Terms & Conditions
26 November 2025
Welcome to Vasbyt Adventure Store(we, us, our). These Terms & Conditions govern your(customer, user, you) use of our website, online store, and the purchase of products from us.
By accessing or using our website, you agree to these Terms and Conditions. If you do not agree, please do not use our website.
By using our website, you confirm that:
• You are at least 18 years old, or have permission from a guardian.
• You will provide accurate and complete information.
• You will not interfere with or attempt to compromise website security.
• You will not use the website for fraudulent or unlawful purposes.
We reserve the right to refuse service, cancel orders, or block users who violate these Terms & Conditions. All products listed on our website are subject to availability. We make reasonable efforts to display accurate product descriptions and images. Colours, specifications, and sizes may vary slightly from photos.We reserve the right to discontinue products or change pricing at any time.
All prices are listed in South African Rand (ZAR).
Your order is only confirmed once payment is received and you receive an order confirmation email.
We reserve the right to cancel orders due to stock shortages, payment failure, suspicious or fraudulent activity or incorrect pricing.
We accept secure payments through Yoco or via EFT. Orders will only be shipped after the payment clears in our bank account.
We are not liable for delays caused by couriers, weather conditions or incorrect delivery information provided by the customer.
Some products may carry a manufacturer warranty. Warranty claims require proof of purchase and follow the supplier’s conditions. Damage caused by incorrect installation, misuse, or neglect is not covered.
We are not responsible for any loss or damages arising from the use or inability to use our products or website. We recommend that the installation of automotive products & parts be done by qualified professionals. Improper installation may cause damage or void warranties.
All content on the website including images, logos, text, and graphics is owned by or licensed to us. You may not copy, reproduce, distribute or modify any content without our written permission.
Our website may contain links to external websites. We are not responsible for the content or practices of these third-party sites.
We may update these Terms and Conditions at any time. The latest version will always be available on this page.
For questions regarding our Terms & Conditions, please contact us at vasbytstore@gmail.com
Privacy Policy
26 November 2025
This Privacy Policy describes how Vasbyt Adventure Store(we, us, our) collects, uses, and protects your(customer, user, you) personal information when you visit, register on, or make use of our website and online store.
We may collect the following types of personal information:
• Your Personal details: Name, surname, contact number, email address, delivery address, billing address.
• Your Account information: Username, password.
• Your Order details: Products ordered, payment details, delivery instructions.
• Your Communication: Messages, inquiries, or feedback sent via our website, email, or social media.
When you browse our website, we may automatically collect:
• IP address
• Device information and browser type
• Cookies and usage data
• Pages viewed, time spent, and website interactions.
All payments are processed through Yoco or via EFT. We do not store or have access to your banking or card details.
We use your personal information to:
• Process and fulfill orders
• Deliver products to your address
• Communicate updates, order confirmations, or shipping details
• Respond to enquiries or customer service requests
• Improve website performance and user experience
• Send marketing emails or promotions (only if you opt in)
• Prevent fraud and ensure secure transactions.
We may share your information with trusted third parties only when necessary:
• Courier companies for deliveries
• Payment processors for secure transactions
• IT and hosting providers who maintain our website.
We may disclose information if required by law or for the protection of our legal rights.
We do not sell, rent, or trade your personal information.
We use reasonable technical and organizational measures to protect your information, however no online system is 100% secure and we encourage you to keep your account details and password safe.
We retain your personal information only as long as necessary to:
• Complete your transactions
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements
Our website may contain links to third‑party services or social media pages. We are not responsible for their content or privacy practices.
The latest version of our Privacy Policy will always be available on this page. If you have any questions about our Privacy Policy please contact us at vasbytstore@gmail.com
Shipping Policy
26 November 2025
This Shipping Policy explains how Vasbyt Adventure Store(we, us, our) handles shipping, delivery, and order processing for customers located in South Africa.
• Orders are processed within 3-5 business days after payment is received.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Custom-made, pre-order, or out-of-stock items may require additional processing time. Customers will be notified if delays occur.
We deliver nationwide in South Africa using trusted courier partners.
• Delivery time: 2–5 business days, depending on your location.
• Major cities may receive orders faster. Outlying or rural areas may take longer.
For large items such as exhausts, car audio parts and other large products:
• Shipping costs may vary based on weight and dimensions.
• Delivery may take longer than standard parcels.
• We will contact you if additional shipping arrangements are required.
Shipping fees are calculated based on:
• Delivery location
• Package weight and dimensions
• Selected shipping method
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Free shipping may apply when promotional conditions are met.
• Once your order has shipped, you will receive a tracking number via email or SMS.
• Tracking updates depend on the courier’s system.
Customers are responsible for providing an accurate and complete delivery address. We are not responsible for:
• Delays due to incorrect or incomplete address details
• Lost parcels caused by the couriers or address errors provided by the customer.
If the courier is unable to deliver your parcel they may attempt delivery again, or they may contact you to arrange a new delivery time. Unclaimed parcels returned to us may incur additional reshipping fees.
If your parcel arrives damaged please report it to us within 48 hours with photos of the packaging and product. If your parcel shows as delivered but you did not receive it please contact us immediately so we can investigate with the courier.
At this time, we do not offer international shipping.
For questions about shipping, delivery issues, or tracking assistance, please contact us at vasbytstore@gmail.com
Returns & Refund Policy
26 November 2025
This Returns & Refund Policy explains how Vasbyt Adventure Store(we, us, our) handles product returns, exchanges, and refunds for purchases made through our website.
We want you to be satisfied with your purchase. If you are not happy with your item, you may request a return under the following conditions:
• The item must be returned within 5-10 days of delivery.
• The item must be unused, unworn, unwashed, and returned in its original packaging, with all tags and accessories.
• Proof of purchase (order number or receipt) is required.
Items that do not meet these conditions may be rejected for return. For safety, hygiene, and quality control reasons, the following items cannot be returned unless defective:
• Custom or special-order products
• Electrical components (e.g., car audio electronics)
• Exhaust components that have been fitted or used
• Apparel that has been worn or damaged after delivery
• Clearance or sale items marked as “non-returnable”.
To initiate a return please contact us at vasbytkragdrag@gmail.com with your order number and reason for return.
• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
• We do not accept COD(Cash on Delivery) parcels.
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
• Refunds will be processed within 5–10 business days.
• Refunds are issued via the original payment method.
• Shipping fees are non-refundable, except in cases of defective or incorrect items.
We allow exchanges for:
• Incorrect sizes (apparel)
• Faulty or defective items
• Wrong item delivered
Exchanges depend on stock availability. If the requested item is out of stock, we will offer:
• A refund, or
• Store credit, or
• An alternative product.
If you receive an item that is damaged, faulty, or not what you ordered please notify us within 48 hours of delivery and provide photos and videos showing the issue.
We will arrange either:
• A replacement,
• A repair (where applicable), or
• A refund.
Some products may come with a manufacturer’s warranty. Warranty returns require:
• Inspection by the manufacturer or supplier
• Confirmation that the fault is due to manufacturing defects and not misuse or incorrect installation.
Warranty processing times vary by brand and supplier.
If you haven't received your refund after the specified processing period:
• Check with your bank or payment provider
• Contact us so we can assist further
If you have any questions about returns or refunds, please contact us at vasbytstore@gmail.com